Shipping Policy


Shipping Methods Presented at Checkout

We use many different shipping options to provide greater choice and flexibility to you

The shipping options that will be presented at checkout will be based on the type and size of individual items, as well as the total weight and value of items in your order. Any shipping services that are not suitable for your order will automatically be hidden.

In summary the shipping methods presented at check out will be based on:

How Shipping is Calculated

The cost of shipping applied to your order will be calculated based on the shipping method selected, total weight of all items, and the total value of the goods. You will be able to see a description and the cost of each shipping method presented to you so that you can make an informed choice.

In summary the cost of shipping will be based on:​​​​​​​

Delayed / Lost / Misdirected Shipments

Delayed Shipments

You will be responsible for any additional costs caused by delay to delivery where:

You will not be responsible for any additional costs that arise due to delay prior to the shipping service attempting to deliver at the address for delivery.

For delayed guaranteed shipping methods you may be entitled to a full refund of the shipping cost depending on the reasons for delay. In these cases please contact us and not the shipping service.

Lost Shipments

It is our responsibility to ensure that shipments reach you safely, therefore you will not incur any additional costs should your order become lost during shipping.​​​​​​​

Should your order become lost we will make arrangements for a replacement order to dispatch.

We will consider a shipment to be lost where:

Misdirected Shipments

It is our responsibility to ensure that shipments reach you safely, therefore you will not incur any additional costs should your order be misdirected during shipping providing that you gave us the correct address for delivery at checkout.

If you provided an incorrect address at checkout and your order has been returned to us then we will re-ship to the correct address. Whether you will need to pay the additional costs for re-shipping will be at our discretion.

If you provided an incorrect address at checkout and your order has not been returned to us we will make attempts for the order to be returned to us and re-shipped to you. There are no guarantees that we will be able to affect a successful return of your order. In the event we cannot affect a return of the order it will be completely at our discretion as to what action to take.

​​​​​​​UK Shipping Methods

Free Shipping- UK Only

UK customers placing orders of £80 or more will qualify for free shipping.

We will select the most suitable method of shipping based on the size and total weight of the packaged order, we will typically use either:

The exact shipping method used will be at our digression and whatever method we choose we will cover all shipping costs.

We withhold the right to split orders into multiple shipments where this provides better value without compromising speed and safety of delivery to yourself.

Royal Mail

Royal Mail offer a range of services that aim to deliver within different time frames, with or without tracking, and with or without signature upon delivery. Further details of the services we use are below.

For all services, Royal Mail may be unable to delivery an item because no-one is home and it's too big to fit through the letter box or requires a signature. In these instances they should leave a 'Something for you card' to let you know where your item is. If possible they will leave parcels with a neighbour, but if not they'll return it to your local Customer Service Point or Delivery Office.

You can request redelivery of missed items online at royalmail.com/redelivery. You could also collect your item in person and you will need your 'Something for you card' and proof of ID.

Royal Mail will only hold items at a local Customer Service Point or Delivery Office for 18 days after which they will return the item to us.

Royal Mail Standard 1st Class

Royal Mail Standard 2nd Class

​​​​​​​Royal Mail Tracked 24

Royal Mail Tracked 48

Royal Mail Special Delivery Guaranteed by 1pm

​​​​​​​Courier

Royal Mail parcel services can become quite expensive so we also offer courier shipping. Our preferred courier is DPD though we may use other couriers in the event that DPD are unable to carry an order or for free shipping where another courier offers better value.

Typically a courier service will not deliver to a PO BOX address so when selecting courier as the shipping method you must provide a valid street address for delivery.

​​​​​​​DPD Standard

DPD Next Day by 12:30

DPD Next Day by 10:30

Rest of the World

We currently only ship within the United Kingdom.

We are working on shipping to other part of the World so please check back to see if we are able to ship to part of the World.